London: 020 3876 1479

commercial removal company

FAQs

You’ll find the answer to a lot of frequently asked questions from our clients when they are moving offices.

Moving in the week in working hours is the most cost-effective time to move offices. Evenings and weekends are more expensive however for some businesses this is the only time they can relocate offices.

In some cases, the building management team will only allow moves to happen outside working hours due to other tenants in the building and health and safety.

This depends on each business. The advice we give to our clients are two crates per employee or desk, one crate for desk and pedestal contents or locker contents and the other to include any filing they may have.

An IT crate will also be required but this will be taken care of by the move company.

We can take care of any parking dispensation which is required. These vary in each location and there is a cost for this. If you need to book parking with the building management or facilities team, we shall provide you with vehicle details in advance of your office move.

Desktop IT once decommissioned is packed into secure IT crates with anti-static bubble bags for the screens and keyboard bags where required. Each peripheral is labelled then the last label is transferred to the end of the IT crate so the move team can place it at the relevant desk in the new offices.

We have trained IT Technicians to manage the full decom and recom process of your desktop IT. We can work alongside your internal or external IT Team. All of our IT Technicians are used to working alongside our move teams. This makes the process run a lot smoother.

All new clients are subject to a credit check. Once this has been completed terms will be fully agreed upon. Our standard term for new customers is 50% upfront and the final 50% 30 days after the date of invoice.

We update and review our procedures regularly in line with the government and construction council’s advice. Below lets, you know our procedures.

BEFORE ANY MEMBER OF STAFF CAN RETURN TO WORK, WE ASK THE FOLLOWING QUESTIONS:

  1. Have you been ill in the last 14 days showing signs of COVID-19 or have you had the virus?
  2. Have you been in contact with anyone in the last 14 days who either has COVID-19 symptoms or tested positive for COVID-19?
  3. Do you have a temperature of 37.8 degrees or higher, or have you in the last 7 days?
  4. Are you listed as a vulnerable worker who is more likely to contract the virus?

We complete regular temperature checking with our staff.

THE FOLLOWING PROCEDURES ARE FOLLOWED:

  1. Depending on the size of the team we stagger start and finish times on site
  2. Where appropriate we ensure only 2 persons travel in a vehicle at a time ensuring the windows are open to circulate the air
  3. When arriving on-site and signing in we follow the companies operating procedures and ensure all members of staff wait with the physical distance of 2 meters apart
  4. Each member of staff wears the correct PPE whilst on site
  5. Only one person in the lift
  6. To minimise the risk of contamination we do not print job sheets or floor plans before arriving on site. These are sent to our Supervisor or Project Manager electronically, we advise our clients to have a copy of the floor plan ready for our team when they arrive on site. Job sheets are sent electronically for the customer to sign once the move has completed
  7. Notification to the client shall be made if a member of our staff contracts the virus within 14 days of the move completing
  8. Inventories for storage are completed in the warehouse after collection and then emailed within 72 hours of receiving the goods
  9. All staff bring their water bottle for use, we ask our clients to provide our teams with access to drinking water
  10. We ask our clients to ensure our teams have access to hot water and soap to enable our team to wash their hands
  11. No member of our staff pack kitchen equipment to reduce the risk of contamination
  12. No member of our staff pack employees personal desk contents
  13. All desks should be clear and free of paperwork or any other items on the desk before the moving team arriving
  14. All crates and cages used on site are clean and label-free, they are also sanitized after each use
  15. Our staff packing filing into crates always wear gloves.

Yes, we can. With printers, if they are leased, you’ll need to have written confirmation from the leasing company allowing us to relocate these, as sometimes they move the printers themselves. With safes, we will need a photograph along with the make/model number and the weight if known

The four main crates we use are as follows, the sizes are external dimensions:

  1. LC3B standard lidded crate (most common crate used for all items) L710 x W460 x H375mm
  2. IT1B lidded computer crate L740 x W570 x H623mm
  3. LC6B lidded meter crate (ideal for filing but they are quite big) L1115 x W490 x H365mm
  4. LC1B Lidded personal crate (ideal for small desk items) L400 x W300 x H330mm

Yes, you can. You can ask a member of our team for the cost to purchase the crates.

Crates once delivered are all scanned into the building, they are then the responsibility of our customer. There is a cost to write off the crates which are not returned at the end of the move.

If we are providing full move management services then our move manager will be responsible to make sure all crates are returned at the end of the project.

Always label crates to the new location they are moving to. The crate has a label area on each side, this is where the label should be placed. Try not to place labels on the lid of the crate as once they are stacked you or the move teams will not be able to see who’s or where the crate belongs to.

Our standard bubble wrap dimensions are as follows: 1500mm wide by 100m long.

We always say the more notice the better and the more time to plan the smoother the relocation goes. The advice we give is at least 21 days to be able to secure the booking in our operations diary however, we do understand things change so please speak to our team.

Yes, we have an office moving checklist you can download from our website. You’ll find the link to this here

Yes, you can download this from our website as well. Click here

The external sizes of these are 2184 x 1575 x 2438mm

Our storage containers are 250 cubic foot which is 40sqft, this means you could fit more in our containers if you loaded the items loosely as there are sides that are higher than if you were to use just floor space.

Yes, some of our clients request this.

No, however, we can recommend a business that can who we work alongside on some projects.

Yes, for projects where there isn’t a facility to recycle on-site, once we unwrap and install the furniture, we shall remove the excess packaging from the site and recycle this.

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bognor337
bognor337
2023-06-02
Trustindex verifies that the original source of the review is Google.
Dan, Vicky and UW Team were brought in to conduct what only could be described as a "Mammoth Task" in clearing out 3 floors of our commercial property in Maldon and without a shadow of a doubt they "knocked it out of the park". Every single member of the team was and worked professionally and courteously from quoting and all the way through the project until the items were uplifted and removed. Every effort was made, and surpassed, by the team to work in a manner that left the building looking like they had never been, cleaning and hoovering up after themselves.. and even putting down flat boards in our reception to protect the flooring.... Superstars. An outstanding job from all involved and I would highly recommend Undiscovered Workplace for any Office Removals that anyone is considering carrying out. Five Star Performance throughout... Thank you.
Michael Sands
Michael Sands
2023-01-26
Trustindex verifies that the original source of the review is Google.
Dan and the team came in to us and within a couple of days we were cleared out and had more space than ever, not only did they clear it but they then hoovered and rearranged what was left, a fantastic job by a fantastic team.
Daniel Mclaughlan
Daniel Mclaughlan
2022-03-14
Trustindex verifies that the original source of the review is Google.
Very impressed with the service from Dan and his team. We successfully completed an entire office move in a matter of hours thanks to their efficient and reliable service. We had great communication with Dan throughout and the movers on the day were prompt and thoroughly organised. Would highly recommend.
Paula Jacobs
Paula Jacobs
2022-02-23
Trustindex verifies that the original source of the review is Google.
Excellent, professional, friendly and reliable service - booked last Thursday, job completed by the following Wednesday - highly recommend this friendly and reliable company - thumbs up - thank you guys
Lisa Jones
Lisa Jones
2022-01-24
Trustindex verifies that the original source of the review is Google.
Great Communication and professional attitude, we have really enjoyed working with Undiscovered Workplace so far and hope to work with them lots more in the future.
Dave Richardson
Dave Richardson
2021-11-08
Trustindex verifies that the original source of the review is Google.
Was an absolute pleasure working with the team from Undiscovered Workplace! We (Prettys Solicitors) had a particularly challenging relocation from a high street listed building to a 6th floor modern office block, it was seamless. Any company considering an office relocation would benefit hugely from Dan’s support and logistical expertise!
motive8 Limited
motive8 Limited
2021-06-23
Trustindex verifies that the original source of the review is Google.
Dan and the team at UWPL carried out a hugely efficient office move for our business. I wouldn't hesitate in recommending their services.
Arron Claydon
Arron Claydon
2021-02-01
Trustindex verifies that the original source of the review is Google.
I've had the pleasure of Working with Undiscovered Workplace on a number of occasions and Dan and the team have always provided a professional and cost effective service. I would absolutely recommend them..
Vinny Tee
Vinny Tee
2021-01-31
Trustindex verifies that the original source of the review is Google.
Dan and his Team helped me to successfully deliver an occupied office refurbishment by managing the moves and clearing space, & replacing desking and IT equipment. Great team and my client was very impressed- Dan and his company will go above and beyond to help you achieve your goals! Thank you Dan for your expert help.
Angela Steadman
Angela Steadman
2020-11-18
Trustindex verifies that the original source of the review is Google.
Spacio would highly recommend Dan and his team at, Undiscovered Workplace for any business relocation, office clearance, business storage or furniture installation. Our clients have always been pleased with the work completed from the planning through to the delivery. Customer service is always at the very heart of Undiscovered Workplace. 10/10.

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